Custom Build

A System Designed Around Your Operation

DirectX studies your operation, maps workflows, designs the system, develops the platform, configures permissions, connects services, supports testing, and prepares your team for launch.

Available Payment Structures

Choose the payment approach that fits your financial strategy.

Paid in Full

Complete scope approved upfront. Best pricing opportunity, simplified billing, fastest administrative approval, potential prioritized scheduling.

  • Client approves the complete scope
  • Build cost paid per the agreement
  • Best pricing opportunity
  • Simplified billing
  • Fastest administrative approval
  • May qualify for prioritized development scheduling

Phase Payment Plan

Zero-interest project payment structure. The project is divided into approved development phases with defined deliverables tied to the agreed schedule.

  • Zero-interest project payment structure
  • Project divided into approved phases
  • Each phase has defined deliverables
  • Payments tied to the agreed project schedule
  • Designed to control capital deployment
  • Full system governed by the signed build and licensing agreement

Possible Development Phases

Phases are configured based on your proposal — there is no universal number of phases.

1Discovery and architecture
2Core platform
3Operations modules
4Integrations
5Portals and mobile workflows
6Testing
7Training
8Launch
9Expansion

Best For

Companies that need more than standard software can offer.

Companies with unique workflows
Teams replacing disconnected systems
Operations requiring custom integrations
Multi-location businesses
Specialized billing, dispatch, compliance, or asset workflows
Organizations that need a competitive operational advantage
Cost Timeline

What Happens After the Build

Understand the difference between build cost, licensing, hosting, support, and maintenance. Ongoing licensing is not a duplicate payment for the original build.

Month 0

Discovery & Agreement

Discovery sessions

Scope and agreement finalized

Initial payment processed

Architecture and project plan defined

Months 1–12

Development & Launch

Platform development and configuration

Testing and quality assurance

Go-live and launch

Support, hosting, and licensing included

Monthly build payments

End of Month 12

Build Payment Complete

Original custom build-payment obligation is completed

Transition to post-build licensing and support agreement

No further build payments

Year 2

Ongoing Operations

Licensing continuation

Hosting and infrastructure

Support and help desk

Maintenance and security updates

Agreed service levels

Years 3–4

Long-Term Partnership

Three-year post-build licensing structure

Continuous improvement

Platform updates and compatibility

Expansion planning

Cost Definitions

Build cost

The cost of designing and developing the approved custom platform.

Licensing

The right to access and use the DirectX platform and licensed technology.

Hosting

Infrastructure, storage, delivery, uptime, and technical environment.

Support

Help desk, troubleshooting, guidance, training assistance, and service response.

Maintenance

Platform updates, compatibility work, security improvements, and operational stability.

Custom development

New features or scope that were not included in the approved agreement.

Important: Ongoing licensing and support after the build are not duplicate payments for the original development cost. Build cost covers designing and developing the approved platform. Licensing covers the right to access and use the DirectX platform and technology going forward.

Ready to Explore a Custom Build?

Request a custom build assessment. We will study your operation and map the right system for your business.

Final pricing depends on scope, integrations, users, locations, implementation requirements, data migration, support level, and deployment complexity. Website examples are illustrative. Final pricing requires an approved scope or selected SaaS plan. Custom development scope may change through approved change orders. Integrations may involve third-party fees. DirectX retains ownership of its platform and intellectual property unless a separate signed agreement states otherwise. Clients retain ownership and control of their business data. Support, hosting, maintenance, licensing, uptime, termination, migration, and service terms are governed by the signed agreement. Website content does not replace the proposal, order form, master services agreement, licensing agreement, or subscription agreement.